Frequently Asked Questions

Yes, we provides expert service for residential homeowners as well as commercial clients such as hotels, fitness centers, and community pools.

We serve McHenry County, Lake County, Kane County and parts of Cook County. We proudly serve Woodstock, Union, Marengo, Crystal lake, Algonquin, Lake in the Hills, Cary, Barrington, Lakewood, Bull Valley, McHenry, and more. If you are unsure if we service you area please contact our office at 847-854-7767.

Scheduling a service with us and Spas is easy! You can call us at 847-854-7767 or fill out our online service request form at this link https://elitepoolsandspas.com/contact  and a member of our team will be happy to assist you.

No, we no longer build new pools. We specialize in expert pool services, including diagnostics, troubleshooting, liner replacements, major repairs and renovations, equipment repairs and upgrades for both above ground and inground pools.

We service all types of pools — above ground pools, hybrid pools, inground pools. We service indoor and outdoor pools both commercial and residential.

Yes! We offer professional pool liner replacement services. Whether you have an above ground, hybrid or inground pool, we can remove your old liner and install a new one to extend the life of your pool. We only install liners that are purchased through our manufacturers to enure proper fit and function of the liner.

Yes, we offer weekly pool care maintenance programs. Our weekly service include water testing and balancing, equipment checks, vacuuming, skimming, and keeping your pool crystal clear all season long. 

Yes! We offer a variety of high-quality pool covers and professional installation services. We install seasonal winter covers, mesh safety covers, and automatic pool covers to help protect your pool, improve safety, and reduce maintenance. Our team can help you choose the best cover for your pool’s size, type, and usage.

We service all makes and models of hot tubs and spas. No matter your brand, our skilled technicians can assist with repairs, maintenance, and upgrades.

Yes! We offer hot tub cover sales and professional installations. We also install cover lifts to make removing and replacing your spa cover easy and convenient.

We recommend draining the hot tub every 3 months and adding fresh water. The water may need to be changed sooner with more frequent use. When the water smells bad even after the use of chemicals or if there is an etching on the hot tub surfaces we recommend scheduling a drain and clean service. Our technicians drain the hot tub, clean the hot tub, refill the tub with fresh water and add start up balancing chemicals to get the tub swim ready.

In most cases, hot tub cover damage is extensive enough that repairs are not practical or cost-effective. Instead of repairing covers, we recommend purchasing a new hot tub cover to ensure proper insulation, safety, and performance. Our team can help you select the right replacement cover, we can deliver your cover and professionally install it for you.